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AVBOB Funeral Service

AVBOB will be there for you

At AVBOB we believe that the life of a loved one needs to be honoured with special nurturing, sensitivity, warmth and care. From the very first call, our qualified staff are here to assist you with the arrangement of a respectable funeral that honours the wishes of the family or, if available, the documented wishes of the deceased.

Entrust your loved one into our care

AVBOB is one of South Africa’s best known funeral service providers with more than 150 nation-wide branches. In your time of need, no matter what time of day or night, call 0861AVBOB1 and one of our trusted undertakers will be there to assist you with the immediate funeral arrangements that need to be taken care of. Traditionally, funeral arrangements are done at the funeral home. AVBOB, however, offers the service of doing this in the privacy of your own home, if so preferred.

AVBOB will arrange with the doctor to issue a death certificate stating the cause of death. If a person passes away at a hospital, the attending doctor will issue the death certificate. If a person passes away due to unnatural causes, this must be reported to the police. The deceased will be removed by them and will be taken to the state mortuary. A death certificate will only be issued once an autopsy has been performed to determine the cause of death. Once the death certificate has been issued, and the family has done the identification, the deceased can be released to AVBOB.

How our funeral representatives can assist

The representative will guide, advise and assist you in arranging the funeral service you feel is most appropriate. Some of the major decisions you will have to make include:
  • Choice of burial, cremation or graveside service
  • The day, time and venue for the service
  • The minister or organist (these can be arranged for you)
  • Is a family viewing of the deceased appropriate?
  • How would you like the deceased to be dressed?
  • What sort of coffin or casket?
  • Who will carry the coffin or casket?
  • Who will prepare a eulogy?
  • What flowers would be most appropriate for the coffin and/or church?
  • Would you like a funeral notice placed in the newspaper? Which newspaper?
  • Donations to a charitable organisation in lieu of flowers
  • Tea to be served following the service, and if so, where?
  • What special things can be done to personalise the ceremony?
  • If a cremation was conducted, what to do with the ashes following the cremation

Documents to be submitted
  • The identity book of the deceased
  • Notice of death (BI1663) issued by a medical practitioner
  • Death certificate issued by Home Affairs
Funeral service arrangements

With almost 100 years’ experience in the provision of funeral services for policyholders and non-policyholders you can rest assured that AVBOB can take care of all the practical problems and can provide quality products and services. These include:
  • Basic coffins or caskets to top-of-the-range coffins and caskets
  • Personal, professional consultation with the family about the funeral arrangements
  • Transfer of the deceased to the funeral home or mortuary facility
  • Advice on wording and placement of notices in the newspapers of your choice
  • Liaising with florists for fresh flowers
  • Preparation of the deceased
  • Use of our private family viewing facilities
  • Funeral pamphlets
  • Grave equipment

The following additional services can be provided on request:
  • Registration of death
  • Placement of funeral notice in the local newspaper
  • Memorial attendance books for friends and family to sign
  • Fresh flowers
  • Where available, use of our chapels
  • Family cars
  • After funeral catering
  • Additional chairs and house tents
  • Grave or cremation fees

Exclusive FREE policyholder funeral benefits:
  • A FREE basic funeral if the policy is two years or older*;
  • FREE transportation of the deceased within the borders of South Africa*;
  • R1000 cash upfront for initial expenses
  • Plus, you also get a 15% addition to the sum assured on the main life which, if needed, may be converted into a six month Retrenchment Benefit.
These benefits are over and above the full policy value.
*These FREE funeral benefits are subject to certain terms and conditions.

Our promise to you

As a member of the National Funeral Director’s Association (NFDA) we are committed to the code of conduct of the Association, which reads as follows:

In full realisation that funeral directing is an essential public service, we as members of this Association solemnly pledge ourselves to conduct our business with honour and dignity and to this we agree:
  • To act in the best interest of all who need our services.
  • To respect all beliefs and to treat all personal information as strictly confidential.
  • To treat the deceased with care and respect and to take all due precautions in regard to health regulations.
  • To charge reasonable rates for services rendered and not to exploit bereaved families.
  • To be responsible in advertising and to refrain from soliciting and corruption.
  • To maintain high ethical standards in our relationship with the public as well as other funeral directors.
  • To be loyal to our vocation and to the National Funeral Directors Association of Southern Africa.

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