AVBOB Integrated Annual Report 2018

“AVBOB sees itself as a family, and the AVBOB of today is a blueprint for how the entire South African population should be served” Piet Delport Independent Non-executive Chairman Introduction On 15 August 2018, AVBOB reached a significant milestone, 100 years of operation. I am immensely proud and privileged to be Chairman of the Board at this stage of an inspiring journey. Pride, most certainly, in the many achievements of the organisation but even more so a sense of fulfilment that comes from the creation of an exemplary financial services institution. Our centenary gives us the opportunity to look back at the history and heritage that has shaped us since 1918. As we look at our journey thus far, we reflect on what makes us different today, as well as looking ahead at how we will create a sustainable environment and a future as partners with our communities, employees and stakeholders. The Group has been successful by serving the long-term interests of all stakeholders while consistently delivering strong financial performance. In this report we describe our business model and how we operate, the markets we serve and our strategic focus areas. We also explain how we serve the interest of our customers and the communities in which we operate. Our approach is integrated into how we lead and motivate our people and use our financial, physical and human assets. Our business model is at the heart of everything we do. It supports our growth and defines the activities we engage in, the relationships we depend on and the outputs and outcomes we aim to achieve in order to create value for all our stakeholders in the short, medium and long term. AVBOB sees itself as a family, and the AVBOB of today is a blueprint for how the entire South African population should be served, to ensure there is the utmost dignity on the day that you need us most. 14