AVBOB Integrated Annual Report 2018

strengthening of the security and resilience of our cyberspace as our client’s security, privacy and the security of their information is our number one priority. In our continuous efforts to delight and engage with our customers, we are investing and advancing in new technologies across the Group to make life easier and more intuitive for our customers. Our technology advances include more personalisation, improved integration of our data lakes and greater emphasis on customer application services and service quality. There is a continuous drive to ensure that customer-centricity has a holistic approach across our entire Group. We continue to focus on getting the customer experience right across omnichannels and aim to integrate deeply all interpersonal relationships into our social fabric so that a customer will have the ability to view our entire brand as a singular relationship experience. The Group’s datacenter and business continuity services provide our business with the assurance that operations can continue regardless of any interruptions to services or catastrophic events that may occur. As business continuity and cyber information security have become more intertwined, we have progressively built a sound cyber resilience platform and invested in people, technology and preparedness. The main benefits include an effective cyber response strategy, ensuring a faster response and detecting attacks earlier. Strategic technology relationships and supply chains are a vital component of our ICT business operations. To ensure that the Group is able to leverage off supplier knowledge and expertise, ICT has established strategic partnerships with platinum partners for collective intelligence in hardware and software and for highly specialised skills in certain technologies. Our ICT business partnerships add to our advantage as we integrate leading knowledge expertise into our model in support of our strategic business imperatives of customer centricity and service excellence. 34