AVBOB Integrated Annual Report 2018

AVBOB as a mutual insurance society is the pacesetter in the funeral industry. To serve customers and their communities by providing funeral insurance, funeral services and products as a one- stop service. We all have internal and external customers and we are committed to their well-being through professional service. Wecommunicateandupdateourcustomers,demonstrating wearealways there for them. Our business is about people, whether in life or death we care for people. Our people should be challenged, learning newthings, growingand takingownership for the things they do. We strive for excellence, always looking for ways to improve our systems, processes and products. We understand we are not perfect, but we are on a journey to eliminate waste and bureaucracy while building quality standards. Excellence is an attitude. At AVBOB we are one team and each person has a special function within the team. We work together demonstrating mutual respect, loyalty anddiligence to get things done. Integrity is the key to who we are. At AVBOB we strive to be honest and ethical in all our dealings. We respect ourselves andothers, and areaccountable for all wedo. VISION MISSION VALUES EXCELLENCE CUSTOMER FOCUS INTEGRITY i PEOPLE TEAMWORK 8