Regulatory Requirements

AVBOB provides a 31-day period in which you can study the policy and make changes or cancel without any cost to you, unless benefits or claims have been paid.

Should you suspect or wish to report a breach of any law by any intermediaries of AVBOB, please contact AVBOB’s Compliance department on:

012 303 1000
0861 28 26 21

If you then still feel that you have suffered or are likely to suffer financial harm, or have been treated unfairly by AVBOB, you have the right to approach the Ombudsman for Financial Service Providers:

086 032 4766
086 032 4766
 or
012 348 3447
012 348 3447

Alternatively you can contact the Ombudsman for Long Term Insurance:

Private X45, Claremont, 7735

021 657 5000
021 657 5000
 or
012 348 3447
021 674 0951